Case studies, presentations, and some UX practitioner resources.
Case Studies
New-To-World Feature Set Incorporating ML/AI
See how I ran a discovery sprint, created a design strategy, and validated the design of a feature set for a contract intelligence SaaS product that incorporated machine learning to identify and classify the clauses in an organization’s legal agreements.
AI-Accelerated Growth Research: SaaS Software Marketplace
Learn how I doubled visitor conversions and optimized the user journeys for a B2B SaaS software marketplace through iterative research and design optimization. And coupled it with an AI-accelerated analysis approach that gave stakeholders the ability to query the data on-demand.
Presentations
Ethical Design: Is It Possible? Invited address to the 2018 User Experience Southeast Asia Conference, Singapore, November 2018. Link
The UX Unicorn Is Dead: Soft Skills Trump Coding Skills. Invited address to the 2016 User Experience New Zealand conference. Wellington NZ, October 2016. Also delivered at the 2017 CoDE Conference, Singapore. Link
UX Community Resources
Over the years I’ve put a few Creative Commons (i.e. free) practitioner resources out into the world. Feel free to adopt or adapt any of the items below.
The UX Kit: Hiring A UX Team & Incorporating User-Centered Research & Design Methods Into Your Organization’s Processes. An implementation guideline for growing your UX team.
UX Research Project Planner / Tracker Template v1.0. A tool for documenting a user experience research or usability testing project in an efficient and collaborative manner.
UX Research Daily Recap Template v1.0. A template for quickly communicate research results to team members and stakeholders on a daily basis.